How Twincall Works
When your business line rings, your team always has the opportunity to answers first. If no one can pick up and right before voicemail, your Twincall AI Teammate automatically steps in, responding instantly, capturing the lead, ensuring no job is lost and providing excellent customer service.
Your customers prefer to speak with a human teammate and that’s a truth that will never change, no matter how much technology evolves. We built Twincall with that understanding at its core. Twincall only engages when your team can’t, protecting every missed call with 24/7 coverage.
Twincall Features
And much more in the works.
Real-Time Recaps
Receive real-time notifications via email immediately after a conversation handled by your Twincall AI Teammate ends. All relevant details (name, phone number, call summary, next steps, complete call transcript, etc) sent automatically to you for convenient follow up and next steps.
Real-Time Recaps
Receive real-time notifications via email immediately after a conversation handled by your Twincall AI Teammate ends. All relevant details (name, phone number, call summary, next steps, complete call transcript, etc) sent automatically to you for convenient follow up and next steps.
Real-Time Recaps
Receive real-time notifications via email immediately after a conversation handled by your Twincall AI Teammate ends. All relevant details (name, phone number, call summary, next steps, complete call transcript, etc) sent automatically to you for convenient follow up and next steps.
Call Recordings
Have calls recorded and securely stored in our private cloud database. Review conversations, track customer needs, and ensure nothing gets missed. Listen to, download, and forward call recordings with one click. Instantly know all the details of the last conversation your Twincall AI Teammate handled.
Call Recordings
Have calls recorded and securely stored in our private cloud database. Review conversations, track customer needs, and ensure nothing gets missed. Listen to, download, and forward call recordings with one click. Instantly know all the details of the last conversation your Twincall AI Teammate handled.
Call Recordings
Have calls recorded and securely stored in our private cloud database. Review conversations, track customer needs, and ensure nothing gets missed. Listen to, download, and forward call recordings with one click. Instantly know all the details of the last conversation your Twincall AI Teammate handled.
Texting
Stay connected with customers across their preferred channels. Your Twincall AI Teammate can text callers during a conversation or message others for workflows like emergency dispatch. Every message is secure, compliant and instant, ensuring your business never misses a moment to respond or engage.
Texting
Stay connected with customers across their preferred channels. Your Twincall AI Teammate can text callers during a conversation or message others for workflows like emergency dispatch. Every message is secure, compliant and instant, ensuring your business never misses a moment to respond or engage.
Texting
Stay connected with customers across their preferred channels. Your Twincall AI Teammate can text callers during a conversation or message others for workflows like emergency dispatch. Every message is secure, compliant and instant, ensuring your business never misses a moment to respond or engage.
Call Transfer
Seamlessly hand off live calls to other teammates during escalated situations or whenever needed. Detect complex or sensitive situations and instantly transfer the caller to your designated team member or on-call staff. Transfers happen immediately and seamlessly without friction.
Call Transfer
Seamlessly hand off live calls to other teammates during escalated situations or whenever needed. Detect complex or sensitive situations and instantly transfer the caller to your designated team member or on-call staff. Transfers happen immediately and seamlessly without friction.
Call Transfer
Seamlessly hand off live calls to other teammates during escalated situations or whenever needed. Detect complex or sensitive situations and instantly transfer the caller to your designated team member or on-call staff. Transfers happen immediately and seamlessly without friction.
Voice Options
Choose from 23 voices rigorously tested for clarity, warmth and professionalism. Each voice has been hand-selected based on real customer feedback and live call performance. No matter your industry or tone, there’s a voice that makes your business sound its best.
Voice Options
Choose from 23 voices rigorously tested for clarity, warmth and professionalism. Each voice has been hand-selected based on real customer feedback and live call performance. No matter your industry or tone, there’s a voice that makes your business sound its best.
Voice Options
Choose from 23 voices rigorously tested for clarity, warmth and professionalism. Each voice has been hand-selected based on real customer feedback and live call performance. No matter your industry or tone, there’s a voice that makes your business sound its best.
Automated Reporting
Stay on top of your business without lifting a finger. At your desired interval (every month, etc), have your Twincall AI Teammate automatically deliver a detailed recap of important metrics straight to your inbox, including total calls handled, sales opportunities saved and other key performance analytics.
Automated Reporting
Stay on top of your business without lifting a finger. At your desired interval (every month, etc), have your Twincall AI Teammate automatically deliver a detailed recap of important metrics straight to your inbox, including total calls handled, sales opportunities saved and other key performance analytics.
Automated Reporting
Stay on top of your business without lifting a finger. At your desired interval (every month, etc), have your Twincall AI Teammate automatically deliver a detailed recap of important metrics straight to your inbox, including total calls handled, sales opportunities saved and other key performance analytics.
24/7 Coverage
Whether your team is swamped during the day and can't pickup the phone. Whether it's after normal business hours. Whether your team is out sick or just needs a break from the phones. Get invaluable peace of mind with 100% coverage for all calls that would have been missed.
24/7 Coverage
Whether your team is swamped during the day and can't pickup the phone. Whether it's after normal business hours. Whether your team is out sick or just needs a break from the phones. Get invaluable peace of mind with 100% coverage for all calls that would have been missed.
24/7 Coverage
Whether your team is swamped during the day and can't pickup the phone. Whether it's after normal business hours. Whether your team is out sick or just needs a break from the phones. Get invaluable peace of mind with 100% coverage for all calls that would have been missed.
Adaptive Learning
Your Twincall AI teammate is never static and neither are we. Our team will continuously fine-tune your teammate’s brain, responses and tone based on your business needs. Whether you add new services, provide new products or change pricing, we're always ready to handle all updates.
Adaptive Learning
Your Twincall AI teammate is never static and neither are we. Our team will continuously fine-tune your teammate’s brain, responses and tone based on your business needs. Whether you add new services, provide new products or change pricing, we're always ready to handle all updates.
Adaptive Learning
Your Twincall AI teammate is never static and neither are we. Our team will continuously fine-tune your teammate’s brain, responses and tone based on your business needs. Whether you add new services, provide new products or change pricing, we're always ready to handle all updates.
Dashboards & Analytics
Track all call metrics (volume, duration, common questions, customer sentiment, first call resolution, etc) important to your business in a centralized and customizable dashboard. Identify trends, measure performance, and make smarter data-driven decisions.
Dashboards & Analytics
Track all call metrics (volume, duration, common questions, customer sentiment, first call resolution, etc) important to your business in a centralized and customizable dashboard. Identify trends, measure performance, and make smarter data-driven decisions.
Dashboards & Analytics
Track all call metrics (volume, duration, common questions, customer sentiment, first call resolution, etc) important to your business in a centralized and customizable dashboard. Identify trends, measure performance, and make smarter data-driven decisions.
Call Library
Access every customer conversation in one organized, searchable hub. Review calls that were recorded, read full transcripts and see AI-generated summaries all side by side. Quickly find any call by search and even add your own notes or tags for follow-up and training. Great for QA, training, or insights.
Call Library
Access every customer conversation in one organized, searchable hub. Review calls that were recorded, read full transcripts and see AI-generated summaries all side by side. Quickly find any call by search and even add your own notes or tags for follow-up and training. Great for QA, training, or insights.
Call Library
Access every customer conversation in one organized, searchable hub. Review calls that were recorded, read full transcripts and see AI-generated summaries all side by side. Quickly find any call by search and even add your own notes or tags for follow-up and training. Great for QA, training, or insights.
Knowledge Base
Upload material in any format to train your Twincall AI Teammate on the exact nuances of your business, whether that’s a simple one-pager or a full operating playbook. For hands-on operators and self-starters familiar with AI training best practices, this is a great option.
Knowledge Base
Upload material in any format to train your Twincall AI Teammate on the exact nuances of your business, whether that’s a simple one-pager or a full operating playbook. For hands-on operators and self-starters familiar with AI training best practices, this is a great option.
Knowledge Base
Upload material in any format to train your Twincall AI Teammate on the exact nuances of your business, whether that’s a simple one-pager or a full operating playbook. For hands-on operators and self-starters familiar with AI training best practices, this is a great option.
Outbound Campaigns
Have your Twincall AI teammate not just be reactive, but proactive. Launch outbound call campaigns to follow up on leads, confirm appointments or re-engage past customers automatically. Whether you’re running a limited-time promotion or reviving lost opportunities, execute outreach at scale
Outbound Campaigns
Have your Twincall AI teammate not just be reactive, but proactive. Launch outbound call campaigns to follow up on leads, confirm appointments or re-engage past customers automatically. Whether you’re running a limited-time promotion or reviving lost opportunities, execute outreach at scale
Outbound Campaigns
Have your Twincall AI teammate not just be reactive, but proactive. Launch outbound call campaigns to follow up on leads, confirm appointments or re-engage past customers automatically. Whether you’re running a limited-time promotion or reviving lost opportunities, execute outreach at scale
Languages
Speak your customers’ language. Literally. Your Twincall AI teammate can understand and communicate fluently in 50 languages, including Spanish, German and French. Whether your callers switch languages mid-conversation or your business serves a diverse community, adapt seamlessly.
Languages
Speak your customers’ language. Literally. Your Twincall AI teammate can understand and communicate fluently in 50 languages, including Spanish, German and French. Whether your callers switch languages mid-conversation or your business serves a diverse community, adapt seamlessly.
Languages
Speak your customers’ language. Literally. Your Twincall AI teammate can understand and communicate fluently in 50 languages, including Spanish, German and French. Whether your callers switch languages mid-conversation or your business serves a diverse community, adapt seamlessly.
Voice Cloning
Twincall can clone your own voice or create a custom tone to your liking. Whether you want your customers to hear you personally after hours or maintain a consistent branded voice across every location, the result is natural and authentic. Every call sounds familiar, trustworthy, and uniquely yours.
Voice Cloning
Twincall can clone your own voice or create a custom tone to your liking. Whether you want your customers to hear you personally after hours or maintain a consistent branded voice across every location, the result is natural and authentic. Every call sounds familiar, trustworthy, and uniquely yours.
Voice Cloning
Twincall can clone your own voice or create a custom tone to your liking. Whether you want your customers to hear you personally after hours or maintain a consistent branded voice across every location, the result is natural and authentic. Every call sounds familiar, trustworthy, and uniquely yours.
System Integrations
Connect with any platform or software your business already uses with an existing API. Have your Twincall AI Teammate read and write into any system your team uses today. Experience the magic of AI automation saving your team countless hours of manual, repetitive and tedious work.
System Integrations
Connect with any platform or software your business already uses with an existing API. Have your Twincall AI Teammate read and write into any system your team uses today. Experience the magic of AI automation saving your team countless hours of manual, repetitive and tedious work.
System Integrations
Connect with any platform or software your business already uses with an existing API. Have your Twincall AI Teammate read and write into any system your team uses today. Experience the magic of AI automation saving your team countless hours of manual, repetitive and tedious work.
Permanent Memory
Know a caller's history, context and preferences. Each conversation builds context over time. Whether it’s recognizing a repeat caller or referencing a previous request, makes every interaction smarter, faster and more personal just like your best employee who never forgets a customer.
Permanent Memory
Know a caller's history, context and preferences. Each conversation builds context over time. Whether it’s recognizing a repeat caller or referencing a previous request, makes every interaction smarter, faster and more personal just like your best employee who never forgets a customer.
Permanent Memory
Know a caller's history, context and preferences. Each conversation builds context over time. Whether it’s recognizing a repeat caller or referencing a previous request, makes every interaction smarter, faster and more personal just like your best employee who never forgets a customer.
Custom Automations
Every business runs differently and your Twincall AI teammate should too. Twincall builds custom automations to match your required workflows. No coding or setup headaches, just smooth automations that save time, reduce errors and make your business run like clockwork.
Custom Automations
Every business runs differently and your Twincall AI teammate should too. Twincall builds custom automations to match your required workflows. No coding or setup headaches, just smooth automations that save time, reduce errors and make your business run like clockwork.
Custom Automations
Every business runs differently and your Twincall AI teammate should too. Twincall builds custom automations to match your required workflows. No coding or setup headaches, just smooth automations that save time, reduce errors and make your business run like clockwork.
Security & Privacy
Twincall protects every conversation with end-to-end encryption, secure storage, and strict access controls so calls you record, transcripts, and customer details always stay private. Twincall delivers enterprise-grade bank security and reliability to everyday businesses. Peace of mind comes standard.
Security & Privacy
Twincall protects every conversation with end-to-end encryption, secure storage, and strict access controls so calls you record, transcripts, and customer details always stay private. Twincall delivers enterprise-grade bank security and reliability to everyday businesses. Peace of mind comes standard.
Security & Privacy
Twincall protects every conversation with end-to-end encryption, secure storage, and strict access controls so calls you record, transcripts, and customer details always stay private. Twincall delivers enterprise-grade bank security and reliability to everyday businesses. Peace of mind comes standard.
Never Miss A Call Again
Capture every call, win every job and provide a level of customer service your competitors can't match.
Never Miss A Call Again
Capture every call, win every job and provide a level of customer service your competitors can't match.
Never Miss A Call Again
Capture every call, win every job and provide a level of customer service your competitors can't match.