Privacy Policy

Updated: November 1, 2025

Twincall AI (“we,” “our,” or “us”) provides conversational AI and call-capture technology that allows small businesses to follow up with their customers by phone or text message. This Privacy Policy explains how we collect, use, and protect personal information in connection with our services and SMS communications.

1. Information We Collect

We collect and process limited information necessary to deliver customer-service messages and support requests, including:

  • Contact information: name, phone number, email address, and business name

  • Call and message data: recordings, transcripts, or summaries of calls handled by Twincall AI

  • Message content: the text of SMS messages sent or received

  • Technical data: IP address, device type, and browser information when users visit our website

We do not buy, sell, or rent consumer data lists, and we do not use customer data for advertising or marketing without consent.

2. How We Use Information

We use collected information solely to:

  • Send requested information or confirmations by text (e.g., appointment reminders, service details, missed-call follow-ups)

  • Provide customer support and respond to inquiries

  • Improve the reliability and performance of our AI services

  • Comply with legal and carrier regulations

All texts are transactional and service-related, not promotional.

3. Text Messaging (SMS)

When you provide your mobile number to a business using Twincall AI or request a text message, you consent to receive 1–2 transactional messages related to your inquiry.

  • Message frequency: Low; typically one message per request

  • Message purpose: Service information only (no marketing)

  • Opt-Out: You may reply STOP at any time to stop receiving texts.

  • Help: Reply HELP for more information.

  • Message and data rates may apply depending on your carrier.

After you opt out, your number is added to a permanent suppression list to ensure no further messages are sent.

4. How We Share Information

We do not sell personal data. We may share limited information only with:

  • The specific business you contacted (so they can follow up on your inquiry)

  • Service providers that help us deliver and secure communications (e.g., Twilio, AWS)

  • Authorities, when required by law or to prevent abuse

All vendors are contractually bound to maintain confidentiality and use data only for operational purposes.

5. Data Retention

We retain call and message data only as long as necessary for business operations or compliance requirements. Customers may request deletion of call recordings, transcripts, or message logs at any time by contacting support@twincallai.com.

6. Data Security

We employ industry-standard safeguards to protect your information, including encryption in transit and at rest, strict access controls, and regular security reviews.

7. Your Rights

You may:

  • Request access to, correction of, or deletion of your personal information

  • Withdraw consent for text messaging (by replying STOP)

  • Contact us at support@twincallai.com for any privacy-related questions

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect service changes or legal updates. The “Updated” date above indicates the latest revision. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

For questions about this Privacy Policy or your data, contact:

Twincall AI

Email: support@twincallai.com
Website: https://twincallai.com